RI DMV = Clusterfsck!

Someone's not so happy.


I just spent a over 5 man-hours on hold with the Rhode Island Department of Motor Vehicles, trying to get information on what I need to do in order to legally take ownership of my late father's car (currently registered and titled in CT) and register it in Rhode Island.

5 hours on hold. No one ever answered the phone.

Read that again. FIVE FRICKIN' HOURS OF MY LIFE I'LL NEVER GET BACK. This is a service we PAY FOR!!!

If call volumes are that high... maybe they need to HIRE MORE PEOPLE... or ... light a fire under the people they have now.

It's bad enough I had to spend five hours on hold. That's pretty frickin' bad. To make matters worse, there's no hold music... just this woman with a Fall River accent and that deer-in-the-headlights inflection repeating at irregular intervals that all agents are currently helping other callers and I should check out the websiDe for more information. I suppose in the land of NiRoPe (the capital of Kenya), where there is no shame, where, no matter what your accent, speech impediment, physical deformity or other distracting quality, it's perfectly OK to just get in behind the mic or in front of the camera and have at it.... If nothing else, the RI DMV needs... NEEDS... to get a professional voice person to record their "We hope you're not too upset at missing your children's fundamental developments stages while you're on hold" message.

... and while I'm at it... the probate court seems to have taken the attitude, "Well, he's dead now. What's the hurry?"

argh.



... and.. AND... nothing was accomplished.